FAQ

To ensure a smooth process, it is recommended to apply for your eTA a few days before your planned departure in order to avoid any delays.

Depending on the circumstances, processing an eTA application can take from a few hours to a few days.

No. Once you receive your eTA, it remains valid for a period of 5 years from the date of issue or until your passport expires, whichever comes first. The eTA allows multiple entries into Canada during this validity period, enabling you to travel to Canada as many times as you wish. However, it is important to note that each stay cannot exceed 6 months.

Yes, you may apply for an eTA multiple times under certain circumstances. For example, if your eTA or passport has expired, you will need to submit a new application. Similarly, if you lose your passport and obtain a new one, you must apply for a new eTA.

If you made an error in a previous application (for example, incorrect passport information), you will need to submit a new application with the correct details.

Each application is assessed individually. The approval or refusal of a previous application does not prevent you from applying again, provided that you submit accurate and up-to-date information.

To enter Canada, it is mandatory to have a valid passport linked to an approved eTA. There is no need to print your eTA, but your passport must be electronically linked to it upon arrival in Canada. It is not possible to obtain an eTA upon arrival, and without an eTA, you will not be allowed to enter Canada if you are traveling by air.

However, if you are traveling by land or sea and you are a citizen of an eTA-eligible country, a U.S. citizen, or a U.S. Green Card holder, you do not need an eTA to enter Canada.

Yes, it is possible to obtain an eTA for Canada even if you have a criminal record. However, this applies only to non-serious offenses. If you have committed a serious offense, you will not be eligible for an eTA.

In the case of minor infractions, such as a speeding ticket, or if the statute of limitations has expired for a past offense, you may still apply for an eTA. However, additional documentation may be required during the application process.

There are several reasons why a Canada visa application may be rejected. Common factors include:

1. Invalid passport: If your passport is invalid or about to expire, your application may be refused. Make sure your passport remains valid for the entire duration of your intended stay in Canada.
2. Criminal record: A criminal record, especially for serious offenses, may result in a refusal. However, minor offenses such as a speeding ticket do not necessarily lead to refusal. Additional documentation may be required.
3. Incomplete or inaccurate documentation: Failing to provide all required documents or submitting incorrect or incomplete information may result in refusal. Carefully review the requirements and provide accurate and complete information.
4. Failure to meet eligibility criteria: If you do not meet the specific criteria for the visa category you are applying for (financial stability, employment status, purpose of travel, etc.), your application may be refused.
5. Multiple applications: Submitting multiple applications at the same time or within a short period may lead to refusals. Wait for a decision on your current application before reapplying.

Tourists applying for a Canadian eTA are generally not required to provide their bank balance. Bank balance information is usually not necessary for eTA approval. Although additional information may be requested in rare cases, proof of funds is not typically required for an eTA.

With an eTA, you may travel to Canada multiple times over a 5-year period from the date of issue. However, each stay must not exceed 6 months.

It is also essential to check the validity of your passport. Make sure it remains valid for at least 6 months beyond your planned travel date to avoid any complications.

In summary, an eTA allows multiple trips over a 5-year period, with a maximum stay of 6 months per visit, subject to passport validity.

No, lawful permanent residents of the United States who hold a valid U.S. Green Card do not need an eTA to enter Canada. However, they must travel with their valid Green Card as proof of their immigration status when entering Canada.

Moroccan citizens may obtain a Canadian eTA if they have held a Canadian visa within the past 10 years or if they hold a valid U.S. non-immigrant visa.

Note: If you do not meet these conditions, you must apply for a regular visitor visa.

Since February 29, 2024, Mexican citizens traveling to Canada by air may obtain an eTA if they hold a valid U.S. non-immigrant visa or have held a Canadian visa within the past 10 years.

Specific conditions for Mexican citizens:

• Passport: Must hold a valid Mexican passport.
• Visa history: Must either hold a valid U.S. non-immigrant visa or have held a Canadian temporary resident visa within the past 10 years.
• Mode of transportation: Must arrive in Canada by air (or transit through a Canadian airport).
• Length of stay: Short stay only (maximum 6 months).

Important:

• Mexicans who do not meet these criteria must apply for a traditional visitor visa.
• An eTA is required even for transit.
• An eTA does not guarantee entry; border officers will determine admissibility upon arrival.